Terms of Use

1. What FreePlay covers

These Terms cover the whole FreePlay service, including:

• the FreePlay mobile apps and the FreePlay website
• the map and place catalogue: playgrounds, libraries, parks, beaches and swims, walks, free activities and family venues
• Help Me Choose recommendations
• Beaches & Swims information
• FreePlay Lists, including private, shared and collaborative Lists
• Rainy Day Rescue
• walks and road-trip planning
• family venues and paid-entry places
• gift activation
• FreePlay Hero subscriptions
• community submissions such as reviews, photos and place suggestions

2. Who can use FreePlay

FreePlay is intended for parents, guardians, carers and family users. Children should not create FreePlay accounts. You must use FreePlay lawfully and responsibly.

If you create an account, you are responsible for keeping your login details secure and for activity on your account.

3. FreePlay is informational

FreePlay helps parents make decisions, but it does not replace their judgement. Parents, guardians and carers remain responsible for deciding whether a place is suitable and safe for their children.

Information can change, including:

• opening hours and access
• facilities and price
• weather
• tide predictions, water restrictions and lifeguard schedules
• EV charging access
• availability

4. Help Me Choose

Help Me Choose recommendations:

• are generated from available information and the choices you make
• are not guarantees
• may contain unknown or incomplete information
• may rank options differently as information changes
• do not guarantee suitability, availability, access or safety

5. Places and unknown information

Unknown information is not treated as a negative fact. When FreePlay does not know a detail, it says so instead of guessing.

Before visiting, independently confirm anything critical, especially where safety, accessibility, opening hours, travel, booking or paid entry matters.

6. Beaches & Swims

FreePlay presents official bathing information, predicted tides, scheduled lifeguard information, access notes and practical context where available. FreePlay does not certify that any place is safe to swim.

• Follow official notices, on-site flags and signs, and lifeguard guidance.
• Consider the weather and current local conditions.
• Tide estimates can use a nearby station, and local times can differ.
• Scheduled lifeguard information does not guarantee that a lifeguard is currently present.

7. EV charging

• Charging information may relate to charging on site or nearby.
• An operator app, account or RFID card may be required.
• Restricted charging is not represented as ordinary public charging.
• FreePlay does not claim live charger-bay availability.
• Confirm access, compatibility, price and availability before relying on a charger.

8. FreePlay Lists and collaboration

FreePlay Lists help families save and organise plans of every kind: Help Me Choose plans, rainy-day backups, birthdays, playdates, weekends, road trips or any shortlist you build yourself.

• Private Lists and saved Help Me Choose plans are free to keep on your account.
• Shared and collaborative Lists can include invitations, suggestions and voting.
• Collaboration may require the list owner to have FreePlay Hero under the current product rules. Invited family and friends can take part without buying Hero.
• Do not include confidential or harmful personal information in list titles, descriptions or shared content.

FreePlay may change or improve list features over time.

9. User content and moderation

FreePlay may allow ratings, reviews, photos, corrections, place suggestions, family details and safety reports. You agree not to submit:

• identifiable child images without appropriate permission
• personal information about other people
• misleading or unsafe claims
• unlawful or infringing content
• spam, or promotion outside the allowed venue process

FreePlay may moderate, hide, edit or remove content where needed to keep the service safe, useful and honest.

10. FreePlay Hero

Every public place and truthful individual-place fact remains available without FreePlay Hero. FreePlay Hero is an optional paid subscription that unlocks planning tools such as Rainy Day Rescue, full destination weather, advanced filters, collaborative Lists, road-trip and walk planning, smart collections and deeper or repeat Help Me Choose features, as available in the app.

• The actual products, prices and billing periods are displayed by Apple or Google before purchase.
• Features may improve or change over time.
• Safety and accessibility facts are not paywalled.
• RevenueCat manages subscription entitlement and does not receive full payment-card details.

11. Subscriptions, renewal and cancellation

A FreePlay Hero subscription renews automatically unless cancelled before the renewal date under the rules of the platform used for purchase.

• Apple App Store purchases: manage or cancel through your Apple account subscription settings.
• Google Play purchases: manage or cancel through Google Play subscriptions.
• Deleting the app does not cancel a subscription.
• Deleting your FreePlay account does not automatically cancel a subscription.
• Refunds are controlled by the relevant storefront.

12. Gifts

FreePlay Hero can be gifted with a gift code, activated at freeplay.ie/redeem.

• A gift code grants the duration or benefit stated with the gift.
• Eligibility and redemption limits may apply.
• Gift codes have no cash value and must not be resold.
• Codes obtained or used fraudulently may be cancelled, and a code issued in error may be reversed where legally appropriate.
• Redeeming a code does not automatically cancel an existing Apple or Google subscription. You remain responsible for managing any existing subscription.

13. Family venues, claims and sponsorship

FreePlay distinguishes between paid admission, an official or claimed listing, and sponsored placement:

• Paid admission does not imply sponsorship. It simply means a place charges entry, and it is clearly marked.
• Claimed information does not guarantee endorsement by FreePlay.
• Sponsored placement is clearly labelled.
• Submitting a venue enquiry does not guarantee publication.

Always check important details before visiting.

14. Apple App Store users

If you downloaded FreePlay from the Apple App Store, this section applies to you.

These Terms are between you and FreePlay, not Apple. FreePlay is responsible for the app and its content.

Apple is not responsible for providing maintenance or support for FreePlay. Apple is not responsible for any claims relating to FreePlay, including product liability claims, legal compliance claims or claims that the app infringes third-party rights.

Your use of FreePlay must comply with the App Store rules and any applicable Apple terms.

If your FreePlay Hero subscription is purchased through Apple, payment, renewal, cancellation and refund handling are managed by Apple through your Apple account.

To the extent required by Apple, Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce these Terms against you.

These Terms are intended to act as FreePlay's custom terms for App Store users and do not reduce any rights you have under applicable law or Apple's required minimum terms.

15. Google Play users

If you downloaded FreePlay from Google Play, this section applies to you.

If your FreePlay Hero subscription is purchased through Google Play, payment, renewal, cancellation and refund handling are managed through Google Play.

Your use of FreePlay must comply with the Google Play terms and policies that apply to you.

16. Acceptable use

You agree not to:

• misuse FreePlay or interfere with the service
• attempt to access accounts, systems or data without permission
• scrape, copy or bulk extract FreePlay data without written permission
• use FreePlay to harass, mislead or harm others
• submit malicious code, spam or automated abuse
• use FreePlay in a way that breaks the law

17. Intellectual property

FreePlay, including its name, branding, design, software, icons, written content and original materials, belongs to FreePlay or its licensors.

You may use FreePlay for personal and family purposes. You may not copy, sell, reproduce or commercially exploit FreePlay content or features without permission, except where allowed by law.

18. Availability and changes

FreePlay may change, pause, remove or improve features at any time. Some features may be experimental, seasonal, limited by country or available only to certain users.

We aim to keep FreePlay useful and reliable, but we cannot guarantee that it will always be available, error-free or uninterrupted.

19. Account suspension or removal

FreePlay may suspend or remove accounts, content or access where reasonably necessary, including where a user breaks these Terms, misuses the service, creates safety concerns or causes harm to the FreePlay community.

20. Account deletion

You can delete your account inside the app or at freeplay.ie/account-deletion. Note the differences:

• Deleting the app removes it from your device but keeps your account and any subscription.
• Deleting your FreePlay account removes your account data through the deletion process.
• An Apple or Google subscription must be cancelled separately in your Apple or Google subscription settings.

21. Limitation of liability and consumer rights

FreePlay is provided on an "as is" and "as available" basis.

To the fullest extent allowed by law, FreePlay is not liable for losses arising from:

• inaccurate or outdated place information
• changes to opening hours, facilities, pricing or access
• accidents, injuries or incidents at third-party locations
• user-generated content
• temporary service interruptions
• decisions made based on information in the app or website

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, and nothing in these Terms reduces your statutory consumer rights.

22. Privacy

Your privacy matters. Please read our Privacy Policy to understand how FreePlay collects, uses and protects information.

23. Changes to these Terms

We may update these Terms from time to time. If changes are important, we may provide notice in the app, on the website or by another reasonable method. The latest version is always available at freeplay.ie/terms.

24. Governing law

These Terms are governed by the laws of Ireland, unless consumer protection laws in your country require otherwise.

25. Contact

If you have questions about these Terms, contact FreePlay at support@freeplay.ie.